Agent Idle Time in Call Center - How to Calculate & Reduce?

Learn more about agent idle time, why you should track it, how to calculate, and how to reduce idle time in outbound call centers.

What is Call Center Shrinkage and How to Reduce It

What Is Call Center Monitoring? (+ Advice for Supervisors)

Call Center Agent Utilization

10 New Call Center Trends & Predictions for 2022/2023 — A Look into What's Next

Call Center Occupancy and Agent Utilization

Call Center Occupancy and Agent Utilization

How to Measure ROI of Your Call Center

How to Calculate Call Center Occupancy (Then Improve it!)

Average Hold Time Standards For Contact Centers

What is Agent Availability?

Dialpad A Supervisor's Tips For Call Center Quality Monitoring

Best Ways to Manage Agent Idle Time

How to Calculate Call Center Occupancy (Then Improve it!)