Idle Time, Outsourcing Glossary

Idle time, comparable to waiting time, is the period of time when an employee, machine, or commodity is available but is unproductive.

Employee Idle Time Tracking Software

A to Z of call center terminology - CloudTalk

Contact Center Terminology

Cost Allocation Techniques Ronald Schmidt, CMA, CFM - ppt download

SUPPLY CHAIN and LOGISTICS TERMS and GLOSSARY

Everything About New Generation Call Center Outsourcing

What is Automatic Call Distribution in Contact Center? - VoiceSpin

Diccionario tansporte logistico by eliecer moreno - Issuu

timeTracko Offline/idle Time Tracking Software- timeTracko

100 Must Know Call Center Terminologies - Elision

Call Center Glossary

Q to T - SCM Resource Centre